Testimonials

Recent Unsolicited Testimonial

Sabrina,

The ring is honestly the most beautiful ring I've ever seen in my entire life. I can't take my eyes off of it. I keep on taking it out of the box to look at it. It's absolutely amazing. I'm happy I was able to buy a ring that I'm confident is the best looking ring I've ever seen. It looks better in person then in the picture which is amazing because that is almost never true. I'm sure Danielle will find the ring to be as beautiful as I do too.
Thank you so much for helping pick out and purchase this ring. I couldn't imagine a better ring to look at for the rest of my life then this one. I definitely see why the girls at Von Bargen's have their eyes on it!

Thank you again!!!!

Steve Osborn

Customer Service is not a lost art at Von Bargen's

Dear Von Bargen's Management: I wanted to write to express how extremely happy I was with the service and professionalism of your Stratton Mountain, VT store, where my boyfriend Brian and I shopped recently for an engagement ring. Because I remembered being impressed by the interesting and beautiful range of jewelry we saw in your store while visiting Stratton Mountain last year, Brian and I were curious to stop in and see your selection of engagement rings during our ski trip this year. Although we had not expected to buy a ring in Vermont because we live in New York City, I fell in love with the beautiful and unique Heirloom Double Shank ring created by Von Bargens. Roxanne Prescott also made all of the difference in our decision to buy the ring, as she patiently and enthusiastically answered our hundreds of questions and searched to find just the right quality diamond and setting that matched our taste and budget. After having endured pushy salesman in the diamond district of New York City, as well as having been disappointed by the overpriced selection of well-known jewelry stores like Tiffany’s, we were grateful for Roxanne's easy-going yet professional demeanor. Coordinating on a custom-made ring with Roxanne -- who showed an obvious love for their work -- was such a nice way to start our engagement. I can definitely say that the experience made me a Von Bargen's customer for life and that I would recommend the store to everyone I know. Sincerely, Diana Howansky

Flanking a landslide

To Whom It May Concern,

I would like to express my gratitude for the level of service I received during a recent purchase. This was the second time my fiancé and I have chosen to do business with your stores. The first was for my engagement ring. This most recent experience was for my wedding band.

Both times, our primary point of contact was Roxanne Prescott. We have chosen to do business with her because we are always treated as highly valued customers and guests. Despite living in Connecticut, we made a point of traveling well out of our way to work with her.

Unfortunately, there was an error with my wedding band. Instead of a 4 1/4, my ring was a 6 1/4. This error was discovered just 2 weeks before my wedding. What could have been utterly disastrous actually turned out to be your staff's finest hour. Staff members in multiple stores worked together to ensure that I would have the right ring in time. At no time did anyone play "pass the blame". Employees took ownership for the problem and worked hard to correct it. The staff was efficient and always well organized: I could call a store, speak to someone I had never dealt with before, and still get my questions answered. I remember having contact with Carol, Paul and Julie when I was unable to speak with Roxanne, and I'm sure that there were others involved that I do not specifically remember by name.

I believe the true test of customer service is not in how employees treat customers under favorable conditions, but rather how they treat customers and respond to situations when there has been a problem. The entire staff certainly lived up to what I assume are very high expectations from VonBargen's management and ownership.

I cannot express my gratitude enough for your staff going above and beyond to make things right. I am certain that there are many businesses that would not have put forth one quarter the effort that you did. For that reason, despite living out of state, your staff has made a lifelong customer out of me.

Many Thanks,
Jessica (Soule) Rich

Everyone is equal

Jason,

I can’t WAIT to see it!!! I have to tell you that we have mentioned to each other many times how happy we are that we stopped into your store. Kevin and I have not had much luck being treated very well in jewelry stores. We aren’t taken very seriously because we’ve been told we look younger than we are. I think I mentioned before that we had been looking for a wedding band for me for several months. The main reason I hadn’t decided on anything was because I didn’t feel comfortable in any of the stores that we went to so I couldn’t focus on looking for a ring. I always felt rushed along or we got tired of waiting while the staff focused their attention on more expensive looking people.

I was very apprehensive about going ring shopping dressed in my homemade skirt (we were in town for a concert), but it needed to be done. You seemed to ignore our attire and treated us very well from the start. It was the way you approached us in the store and how you treated us throughout the process that ultimately made our decision on where to buy my ring. I’m eternally grateful.


Take care, Jason. If you’re in town when we are on our honeymoon, we’ll stop in to say thanks in person. :)

Jodi and Kevin

Why we have customers in all 50 states

Dear Von Bargens,

when my fiancé decided to propose, he knew that I would want to be involved in the process of choosing the ring that I would wear for the rest of my life.

While I knew right away which mounting I loved, I had never had the occasion to select such an important, and expensive diamond. From my initial contact with Roxanne Prescott, I immediately knew that we were in good hands. It was several weeks of phone communications, and a handful of emails, before we could finally make the 3 hour drive to Vermont. Despite the fact that we undoubtedly drove past another Varna retailer, I was adamant about going to see Roxanne. When my fiancé asked why, I tried hard to put into words the way I felt.

While the $xxxxxx ring we chose was an expensive option for us, it was, I'm sure, not the most expensive piece that Roxanne sold that month, or probably that week. The reason, however, that we drove from Connecticut to Vermont, was because Roxanne made us feel like were spending $50,000.

She was friendly, attentive, and prompt to respond to messages and emails, and willing to help us make an educated decision. Not for a moment did I ever have that feeling in the pit of my stomach that comes when you feel like you've been taken advantage of. I feel like we got the best diamond for what we had to spend, and that we know more than when we walked in the door. All of this is thanks to Roxanne.

In a world where people rarely take the time to write a letter about service unless it was horrible, its truly a pleasure to write this. I have yet to receive my engagement ring, but there is no doubt in my mind that the end of this transaction will be as perfect as the beginning. Roxanne will be the first person I turn to when the time comes for another jewelry purchase. Many thanks to you, Roxanne.

Customers are our friends

We’re engaged! I want to thank you for the beautiful book. I am grateful for all of your help and advice during the ring selection! You made the process fun and supported all of our decisions. It was like having a friend at the store! I am looking forward to working with you again when it is time to choose our wedding bands.

Thanks Again!

Fondly,

Maureen

We support our Troops

Jason,

I have recently returned from Iraq on R&R leave. I have had a chance to finally see the ring, and I must say that, as I suspected, I am thoroughly impressed, satisfied, and pleased with what you have produced for me. Please pass my accolades on to your jeweler for me. I would like to say again thank you for an absolutely pleasurable business transaction we have concluded here. I will certainly keep Von Bargen's at the top of my list when considering jewelry purchase.

Thank you again, Jason.

I Remain,
Clayton Everett Hunsdon, AS
SPC, USA

Customer Service Delivered

Dear Von Bargen's,

I received my replacement David Yurman ring today and it is absolutely beautiful. It fits perfectly. I wanted to write and thank you for your outstanding customer service, very impressive. I can't tell you how nice it was to do business with you. I will definitely be coming back every time I need to buy jewelry. I have also recommended you to my family and everyone I have spoken to regarding my experience.

Thank you very much,
Brooke Wood

No car sales here

Roxanne,

My mother received the ring. If you haven't done so, please bill my credit card for the balance.

You were awesome throughout this process. Never once did I feel as though you were selling me anything - only that you were advising as a friend. Thank you for all of your time, patience, and assistance.

Very truly yours,

Client Name withheld until after proposal

Stress Free Shopping

I just wanted to write and thank Bridgette for all of her help this
past weekend as my fiancé and I picked out my engagement ring! We are
using his great-grandmother's diamond, and Bridgette helped us pick
out a beautiful Michael Bondanza setting. Bridgette was very patient
and helpful, and she made what I was expecting to be a stressful
experience into a wonderful and easy one. Although my fiancé and I
live in Chicago, I was so happy that we found such a great Jewelers in
Vermont, which is where we plan on having the wedding. Thanks again
and keep up the terrific customer service!
Sincerely,
Catherine M. Whelan-Wuest

Customer Service

Brigid:

Thank you for your follow up notes regarding the diamond necklace you helped me design this summer. Yes, I love it and wear almost daily. I so appreciate all the help you gave me.

I will stop in to have it cleaned when I am town - thanks for the offer - and look forward to making another purchase at your store soon (I hope!).

Dena

Patience

Dear Eric,

Thank you for being such a wonderful sales person, and a great help. I think of all the hundreds of times I stopped into the store and looked at both rings to make decision. You were always so patient and so willing to work with me. You never made me feel small or annoying. You were always genuinely helpful.

I really appreciate all you help and patience. Thank You.

Sincerely,

Joanna Hayes

Grandma

Dear Julie,

The necklace is gorgeous! Thank you to all at Von Bargen's who participated in the resetting of my grand-mother's diamond. The simplicity and the design truly accentuate the beauty of the stone and its cut. I know Mama would be pleased to know that her engagement diamond was used in such a beautiful way to celebrator the 21st birthday of her first great grandchild! I look forward to checking the website to look at the "jewelry du jour” and make my own wish list!

Kind Regards,

Kathy Plummer

Trust

Thank you again for all your help, Jason. As I mentioned earlier today, I've dealt with a number of jewelers in the past several months, and it's refreshing to finally interact with someone who is both knowledgeable and trustworthy.

Matt Albaugh

Professionalism

Jason,

I contacted the Hanover store and had them ship the ring-it came in today.

As of 3pm (6:00pm your time) today it's official.
We both love it!!!!!!!!!!!! (Although I don't think it's fully hit her yet)

Thank you again for all your expertise and professionalism. You will be THE STORE that I recommend to anyone that asks!

Sincerely,
Matthew S.

Family

Hi Everyone,

Each time one of the Lauzelta's come into Von Bargen's you make us fell like we're part of the "First Family". Thanks for your kind attention to Bill, Mahdi and their stones. As far as we're concerned. Von Bargen's is the only jewelry store in Burlington.

Warmly,

Navgara

Ring Quotes

First and foremost, let me say that I really appreciate all the time you are taking with me on this! Even though I am 2000 miles away, I feel that your assistance has been no less than if I was present in your store, dealing with you in person. This is the reason that I plan on purchasing my engagement ring through your family's business, as it is a reflection of the reputation that has followed Von Bargen's from the moment John started it.

Client Email

Pearls of Wisdom

Dear Julie,

The pearls are beautiful and lovelier than I recall. Thank you for the care and attention you gave them and me, the customer. You were informed and were a gentle salesperson. It was a pleasure visiting your store.

Sincerely,

Carol Krecht

Generosity

Dear Von Bargen's,

Thank you so much for your kind generosity in making our engagement such a wonderful memory. I never believed I could be so moved with the beauty of a diamond ring.... Well, I was. What's even better was the look in her eyes on Christmas Eve when I asked her to marry me and be my companion for the rest of my life. It is something I will cherish forever! Thank you and your wonderful staff at Von Bargen's.

2004 Holiday Client

Doing what is right

Hi Julie,

Thank you for the update. Von Bargen’s has certainly put their best foot forward on handling my requests. I appreciate you taking the time to explain the differences in diamonds, bands, etc. Thank you for you excellent customer service.

Mike

On-Line Service

I just wanted to pass a note to you concerning your customer service.

I am very satisfied with the customer service I have received from Christina and the lady I spoke with this morning. They have been very helpful and cordial. I am a first time customer and will definitely be back. It is nice to know if you order something on the web and need to speak to someone you can reach out and receive the help like I did from these two young ladies.

Mark McCoy
Marietta, GA

Flanking a landslide

To Whom It May Concern,

I would like to express my gratitude for the level of service I received during a recent purchase. This was the second time my fiancé and I have chosen to do business with your stores. The first was for my engagement ring. This most recent experience was for my wedding band.

Both times, our primary point of contact was Roxanne Prescott. We have chosen to do business with her because we are always treated as highly valued customers and guests. Despite living in Connecticut, we made a point of traveling well out of our way to work with her.

Unfortunately, there was an error with my wedding band. Instead of a 4 1/4, my ring was a 6 1/4. This error was discovered just 2 weeks before my wedding. What could have been utterly disastrous actually turned out to be your staff's finest hour. Staff members in multiple stores worked together to ensure that I would have the right ring in time. At no time did anyone play "pass the blame". Employees took ownership for the problem and worked hard to correct it. The staff was efficient and always well organized: I could call a store, speak to someone I had never dealt with before, and still get my questions answered. I remember having contact with Carol, Paul and Julie when I was unable to speak with Roxanne, and I'm sure that there were others involved that I do not specifically remember by name.

I believe the true test of customer service is not in how employees treat customers under favorable conditions, but rather how they treat customers and respond to situations when there has been a problem. The entire staff certainly lived up to what I assume are very high expectations from VonBargen's management and ownership.

I cannot express my gratitude enough for your staff going above and beyond to make things right. I am certain that there are many businesses that would not have put forth one quarter the effort that you did. For that reason, despite living out of state, your staff has made a lifelong customer out of me.

Many Thanks,
Jessica (Soule) Rich