RETURN POLICY

Return Policy

Summary:

* Full Refund
* Returns allowed up to 20 Days
* Store credit only after 14 days
* Custom or special orders are non-refundable
* Shipping and Handling are non-refundable
* Any item that is not in-stock is a special order
* Any item marked final sale is not returnable

You may return any in-stock item for a full refund within fourteen days from the day you receive your item. You may return any in-stock item for store credit within twenty days from the day you receive your item. Special order purchases are not returnable. Deposits on layaways or special orders are non-refundable and can only be used as a store credit. Any item returned must not be worn, scratched, custom sized or engraved. Von Bargen's may at it's discretion accept returns outside these parameters, but a 25% restocking fee would be applied.

Please mail your item(s) back to Von Bargen's insured and for security purposes do not write jewelry anywhere on the package, specifically in our name. See Example below:

Von Bargens
35 South Main St.
Hanover, NH 03755

A note on Free Shipping

Items shipped via Free Shipping are shipped via US Insured Mail and do not have a traceable tracking number. Typical delivery time frames for US Insured Mail are 3-10 business days. If your package does not arrive after 10 days we will post an inquiry with the post office.

Special Orders

Some Special Order items may discontinued and not available for purchase.

Do You Discount?

We can appreciate your position to ask, many jewelry stores engage in price fixing or other schemes to lure your attention from true cost. Be cautious of 50% off sales, a jeweler may be going out of business or just marking product up more to accommodate the sale. We believe the bitterness of poor quality and service last much longer than the sweetness of a seemingly good deal. At Von Bargen's Jewelry, LLC we have a one price for everyone policy and do not fluctuate our pricing. Constantly having sales or adjusting pricing leaves you the customer always wondering, what price is real? We offer a fair mark-up for our product and services and will match any written competitive price. That being said, we do have loyalty programs and special offerings to reward loyal and returning customer. Von Bargen's Jewelry, LLC is a socially conscience business with an on-going effort to better the world in which we live and impact through community involvement and environmental best practices.

110% Price Match Promise

Shop with confidence. As a four time recipient of Harpers Bazaar's "Best Place to Shop For Jewelry in America" Award, Von Bargen's aims always to provide our customers with the best value paired with the best service so that your jewelry shopping experience is easy, calm and pleasurable.

Von Bargen's price match guarantee assures you that you will always get the very best value in your jewelry purchases.

If, during your shopping, you locate an exact item as seen at Von Bargens for less at another reputable jeweler, we will not only match the price but will refund you 110% of the difference.

*Item must be same in style, material, quality and certification and be sourced from an authorized dealer. Quoted price must be advertised to general public and cannot come in the form of an email or handwritten note. This offer does not apply to Von Bargen's custom work, special orders or repairs. Due to the complexity of our jewelry, Von Bargens reserves the right to disqualify certain purchases due to reasons such as pricing errors, outdated pricing and going out of business sales.

Von Bargen's Jewelry, LLC reserves the right to use at their choice the current manufacturers suggested retail price, VonBargens.com web price or the in-store price for the guarantee.